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Words from the Creative Director – Quality Management

 

2018 HKMA優質管理獎
Kevin表示:「今次我們得到HKMA的優質管理獎,全賴DIC上上下下的努力,才可以提供優質服務給我們的客戶,這次我們在不經不覺之間也進步了許多,說起進步,其實我是在42歲才開始學習管理,今天我已經拿到一個管理學的博士學位,『千里之行,始於足下』,學習永遠都不會太遲,我在這裡希望我們優質的服務可以帶給消費者更優質的生活,一同成長,享受更優質的人生。」

設計情報中心的未來發展計劃
Kevin表示:「設計情報中心是一間歷史悠久的室內設計及裝修服務公司,我們結合了裝修及室內設計本來互不相聯但相連的行業,我們當然希望成為一條龍服務的行業先驅,在未來的計劃我們會放眼中國及世界各地的市場,希望把業務擴展到香港以外地方,但我們必定會保持我們一向的服務質素。」

設計情報中心的成功因素
Kevin表示:「其實我們的核心價值及良好企業文化,也是根據HKMA香港專業優質管理獎內的七個核心元素,按照這些元素我們還發揮了企業的關鍵成功因素,利用這些成功因素達至我們的企業目標及願景,其實我們經常說,我們的管理哲學當中還包括了員工的愉快,滿意,平衡,還有道德管理。當然,當中的安全及企業文化也非常重要,因為員工的職業安全與企業的表現有非常密切的關係。

設計情報中心的主要競爭優勢
Kevin表示:「設計情報中心主要的競爭優勢便是我們非常信任我們的員工,還有我們能發展強大的團隊精神與執行能力,我們的權力能下放到高級管理層與營運的同事,利用他們敏銳的觸覺及個人能力,在滿足客戶的偏好及需求的大前提下,我們會設定一些室內設計的解決方案,還有在具體的操作下,每一步也對品質進行嚴謹把控,令成品完全符合相關品質權威認證。」

保持高水平的質素的策略
Kevin表示:「設計情報中心以差異化的策略在市場上維持競爭優勢,我們提供差異化的產品與服務,例如設計情報中心在成立初期已經提供銀行免息分期的服務,還有三年免費保養服務,這不但是我們對工程質素的肯定,更可以讓客戶對我們的產品和服務更加安心,同時我們亦有一個創意願景,希望在香港室內裝修及設計行業中持續成為領先及獨具特色的公司,希望為公司及員工帶來一個更宏觀的目標。」

滿足客戶需求與期望
Kevin表示:「設計情報中心一直追求高質素的服務指標,我們以PZB模型評估公司服務的質量表現,在檢討和提升表現方面我們分為感性與理性兩大類,理性方面我們會利用排除法,選擇題去找出最合適的答案,而感性方面我們會透過對員工的培訓與個案學習,加強員工的表達和領悟能力,希望員工在面對客人時能有更好的表現和服務質素。」

Shatin
Tai Po
Sai Kung
Northern District
Yuen Long
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Tsuen Wan
Tuen Mun
Kowloon
HK Island
Outlying Islands
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✨ The operation of Design Information Centre follows the strict standard of ISO, we have been upholding the management philosophy of unity❤, continuous improvement and pursuit of excellence👍, in order to provide service with high quality to our customers. ✨

✨ Design Information Centre, a subsidiary of Lai Group Holding Company Limited, was successfully listed on the HKEX Growth Enterprise Market (Stock Code: 8455) 📈 In times of economic downturn, clients should have chosen a good company carefully. As a decoration project involved a large amount of money, pick the company with strong capability can guarantee the client’s confidence.

💪。

✨Design Information Centre can offer interest-free installment choices of several banks🏦. It is because of our well-developed foundation and stable financial condition💪, we are able to obtain back-ups from different banks. Therefore we are able to offer 12-month, 24-month or 36-month interest-free installments to our customers.💰💰

✨All designers in DIC gained professional training and everyone have their own personal style and strength📝. However, they will not solely rely on their personal capabilities, but also follow the management culture by the company and all the strict monitor guidelines, management and review process. Also, they collaborated with every department included Audit Department, Engineering Supervision, Construction Team, and Furniture Production Team and examine work in different department to finish the project. Providing a perfect and integrated service to our clients by using the power of teamwork. 🖥

✨ In order to protect customers’ interests and avoid violating the Prevention of Bribery Ordinance💸, there are some friendly reminders: ❤

✔ Our company staff and suppliers are prohibited to receive cash or money transfer to any personal account🙅💵. Our company will not require customers to pay cash for any discount💵

✔ All the invoices of our company are monitored by our system💻, to ensure that there is no bypassing of the company.

✔ The company names stated on the invoices are 📜 ‘豪迅有限公司’ or ‘Globe Sense Ltd’ or ‘Design Information Centre’, to ensure that all invoices are issued by our company👨🏻💼.

✔ Payment only by cheque, credit card or bank transfer to the company account💁 (HSBC 116-488909-838/ Hang Seng Bank 249-182122-001/ Bank of China 012-688-0-008218-0). 💁

✔ Cheque payable to ‘豪迅有限公司’ or ‘Globe Sense limited’. Please summit crossed cheque and delete ‘holder or Bearer’, we are not responsible for any other payment methods and accounts. 🙅

✨ Clients should have checked if the payment method is the same as above when patronize decoration design engineering in DIC✔✔. Our company will not take the responsibility to provide the insurance cover (e.g. labour insurance and the warranty of every project), 3-year structural warranty of the residential project and 1-year structural warranty of the commercial project if the project did not follow the above payment request. Without the insurance cover and structural warranty, it will be hard to keep the engineering quality and also an incomplete project will appeared🤯, and client may carry unnecessary loss. 💸

✨ DIC’s management culture has been upholding ‘Honesty’, ‘Righteousness’ and ‘Unity’, these three words are short but with profound meanings.👨🏻🔧,We aim at bringing high quality, perfect and reliable services to our customers with our teamwork and strict management.😊💪🏻. If you find out the payment method is different from the above stated, or have any confusion of the design or project, you are welcomed to provide relative information to Design Information Centre ✉

☎ Report Hotline: 9680 2093 Kevin Chan, or email to kevinchan@dic.hk📧. We appreciate for your valuable opinions, thank you. 🙏🏻

✨We will follow up the information provided by you 👮‍♂, and give relative reward to you for your help 🙏according to the facticity of the provided information content✍ (for example, your flat’s address, the date, information of the designers, communicating records, phone number, receipts provided by the designers, etc.), all the information provided by you will be kept secret. ㊙